l89 FAQ — Answers to Your Questions

Identity verification (KYC) is done primarily to ensure the security of your account. It confirms that only you are using your account and that no one else can make withdrawals in your name. l89 also follows this process to protect minors (under 21) and to prevent fraud.

A National ID card (NID) is the most widely accepted document. A passport or driving licence may also be accepted. The document image must be clear and readable. The l89 support team will let you know the required format if needed.

l89 may request verification when you make a large withdrawal for the first time, or if unusual activity is noticed on your account. In many cases, verification is also requested within a few days of registration. Once the process is complete, withdrawals are handled more quickly.

Yes, all documents uploaded to l89 are secured with SSL encryption. Your personal information is not shared with any third party. For details on how your information is used, please read our privacy policy.

When clear and correct documents are submitted, the l89 support team reviews them as quickly as possible. You will be notified by email or live chat once verification is complete. Withdrawals may be delayed while verification is pending, so it is a good idea to submit your documents in advance.

Only one account per person is allowed at l89. Attempting to open multiple accounts with the same NID or mobile number may cause KYC verification to fail, and the accounts involved may be suspended. This rule is strictly enforced to prevent bonus abuse.

Choose a password of at least 10 characters that includes uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth, name, or simple words. Do not use your l89 password on any other site, and change it regularly.

Always check the correct domain in your browser's address bar. Fake l89 sites are often created with a slight change in spelling or an extra character added. Do not log in through any social media link — type the address directly into the address bar. If in doubt, ask via live chat.

l89 never asks for your OTP, bKash PIN, Nagad PIN, or password by phone, email, or chat. If anyone asks for this information using l89's name, it is a scam. End the call or chat immediately and report it to our official email address.

l89 uses SSL (Secure Socket Layer) technology, which encrypts all data sent between your browser and the server. Your mobile banking details are also protected this way during deposits and withdrawals. If you see the HTTPS icon in your browser, the connection is secure.

Change your password immediately and inform the l89 24/7 live chat. The support team can check recent login activity on your account and temporarily suspend it if necessary. Do not contact us directly from the device where the suspicious login occurred.

Avoid logging in from public Wi-Fi as much as possible, as these networks are often insecure. If you must use one, use the l89 App and remember to log out when you are done. Using mobile data is the safest option.

After registration, the l89 120% welcome bonus is automatically added on your first deposit. Example: deposit ৳1,000 and you receive ৳1,200 as a bonus, giving a total balance of ৳2,200. The bonus is available up to a maximum of ৳8,000. Read the bonus terms and conditions before claiming.

The wagering requirement for the l89 welcome bonus is 20 times the bonus amount. Example: if you receive a ৳1,200 bonus on a ৳1,000 deposit, you must place a total of ৳1,200 × 20 = ৳24,000 in bets. Winnings from the bonus cannot be withdrawn before the wagering requirement is met.

Slot games generally count in full towards wagering. Live casino, card games, or sports betting may contribute less or differently. Check l89's bonus terms and conditions for the specific list, or ask support.

No, the l89 welcome bonus can only be claimed once per player, on the first deposit only. If the same person attempts to claim the bonus by opening multiple accounts, both accounts may be suspended. Regular players have access to weekly cashback through VIP benefits.

Yes, in many cases there is an option to cancel a bonus after it has been accepted. However, cancelling the bonus will also cancel all winnings earned from it. Contact l89 live chat support to find out whether cancellation is available and how to proceed.

l89 bonuses have a set validity period within which the wagering requirement must be met. If the wagering is not completed before the bonus expires, the bonus and any winnings earned from it may be cancelled. The exact validity period is communicated when the bonus is accepted and is also stated in the terms and conditions.

The minimum withdrawal amount at l89 is ৳800. Requests below this amount will not be processed. The minimum deposit amount is ৳200. The same limits apply across all three methods: bKash, Nagad, and Rocket.

At l89, withdrawals to bKash, Nagad, or Rocket are generally processed within 1 hour of the request. If KYC verification is complete and the correct mobile number is on file, the process is finished within that time. During festive seasons, it may take slightly longer.

If a withdrawal shows as pending, first wait a while — it usually resolves within 1 hour. If it has not been resolved after that, contact l89 live chat with the reference number of the request. A withdrawal may be held if KYC is incomplete or if a bonus wagering requirement has not been met.

No, winnings earned from a bonus can only be withdrawn after the wagering requirement has been met. Example: if you receive a ৳8,000 bonus, a total of ৳8,000 × 20 = ৳1,60,000 in bets must be completed before the bonus winnings become withdrawable. Your own deposited funds can be withdrawn at any time.

No, the same rules apply to all methods at l89 — bKash, Nagad, and Rocket alike. The minimum withdrawal is ৳800 and processing is generally completed within 1 hour. Make sure the withdrawal number matches the number used for the deposit.

Yes, at least one deposit of ৳200 or more must have been made to your l89 account before a withdrawal can be requested. If there is no balance in the account, or only a bonus balance, a withdrawal is not possible without first meeting the wagering requirement.