l89's Privacy Policy
A complete and transparent explanation of how l89 collects, stores, and uses your personal information.
Table of Contents
- 1. Introduction and Scope
- 2. Types of Information Collected
- 3. How Information Is Collected
- 4. Purpose of Using Information
- 5. Data Storage and Security
- 6. Sharing Information with Third Parties
- 7. Cookies and Tracking Technologies
- 8. User Rights
- 9. Protection of Minors
- 10. Changes to This Policy
- 11. Contact
1. Introduction and Scope
l89 is an online gaming platform that provides casino games and sports betting services for users in Bangladesh. This privacy policy explains what information l89 collects about you, how that information is used, and what measures are taken to keep your information secure.
This policy applies to all services provided through l89's website, mobile application, and other digital channels. By using our services, you are considered to have accepted the terms of this privacy policy. When registering an account on the l89 platform, please also be aware of our Terms and Conditions, as they complement this privacy policy.
The purpose of this policy is to maintain full transparency with you and to ensure that you remain in control of your personal information. We believe that data privacy is a fundamental right, and l89 is committed to respecting that right.
2. Types of Information Collected
l89 may collect the following types of information:
2.1 Identity Information
- Full name and date of birth
- National ID number or passport number (for identity verification)
- Username and password (stored in encrypted form)
- Photograph or scanned copy of ID document (if required for verification)
2.2 Contact Information
- Mobile number (particularly numbers linked to bKash, Nagad, or Rocket)
- Email address
- Current address (if required)
2.3 Financial Information
- Deposit and withdrawal transaction details
- Mobile banking account information (for transaction purposes)
- Betting history and gaming activity records
2.4 Technical Information
- IP address and device identification details
- Browser type and operating system
- Time spent on the site and list of pages visited
- Login time, location, and device information
3. How Information Is Collected
l89 collects your information in the following ways:
3.1 Information You Provide Directly
Information you provide yourself during account registration, identity verification, deposit and withdrawal processes, and when contacting support is collected directly.
3.2 Automatically Collected Information
When you use the l89 website or app, certain technical information is collected automatically through cookies, log files, and other tracking technologies. This may include your browsing patterns, click behaviour, and gaming preferences.
3.3 Information Received from Third Parties
Some information may be received from third parties through identity verification services, payment processors (bKash, Nagad, Rocket), and fraud prevention systems.
4. Purpose of Using Information
l89 uses collected information for the following purposes:
4.1 Account and Service Management
Information is used to create and manage your account, process deposits and withdrawals, and keep records of your gaming activity. This information is necessary to enforce the minimum deposit of ৳200 and minimum withdrawal of ৳800.
4.2 Identity Verification and Security
Personal information is verified to maintain account security, prevent unauthorised access, and guard against fraud and money laundering. Platform security is maintained using SSL encryption and modern security protocols.
4.3 Customer Support
l89's 24/7 live chat and email support team uses your account information to resolve your issues quickly and effectively. Our support team provides assistance in both Bengali and English, and handles your information with full confidentiality.
4.4 Ensuring Responsible Gaming
Your gaming activity data is analysed to identify unusual or concerning patterns. We use this information in line with our responsible gaming policy to provide assistance to users where needed.
4.5 Promotions and Marketing
Contact information is used to inform you about relevant offers and promotions based on your preferences. You may opt out of such communications at any time.
4.6 Meeting Legal Obligations
Information may be used where necessary to comply with applicable laws, regulations, and directions from regulatory bodies, and to fulfil valid orders from courts or investigating authorities.
5. Data Storage and Security
l89 uses industry-standard security measures to protect your personal information. All data is transferred using SSL (Secure Sockets Layer) encryption technology and stored in encrypted form.
5.1 Technical Security Measures
- TLS/SSL encryption used for all data transfers
- Passwords stored using a one-way hashing algorithm
- Automatic alert system for suspicious login attempts
- Regular security audits and vulnerability assessments
- Data access strictly controlled on a need-to-know basis
5.2 Data Retention Period
Information is retained for as long as your account is active and for as long as necessary to meet legal obligations. Financial transaction records may be kept for a legally defined period even after an account is closed. Once the information is no longer needed, it is securely deleted.
6. Sharing Information with Third Parties
l89 does not sell your personal information or transfer it to unauthorised third parties. However, in certain situations, limited information sharing may be necessary:
6.1 Payment Processors
Information required to process transactions through bKash, Nagad, and Rocket is shared with these mobile banking providers. Each payment provider has its own privacy policy, available on their respective platforms.
6.2 Identity Verification Services
Information required for account verification may be shared with trusted identity verification providers. These service providers operate under strict confidentiality agreements.
6.3 Game Studios and Technology Providers
Our game studio partners — including Pragmatic Play, Evolution, PG Soft, JILI, and Spribe — may have access to technical information related to gaming activity. However, they do not have direct access to your personal identity information.
6.4 Legal Authorities
Information may be disclosed to authorities where necessary to comply with court orders, valid requests from investigating agencies, or applicable legal requirements.
7. Cookies and Tracking Technologies
The l89 website uses cookies and similar technologies, which are small text files stored in your browser. These help improve your experience and ensure the site functions properly.
7.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: Remember your language preference, game settings, and other personalised choices.
- Analytics cookies: Collect statistics to monitor and improve site usage.
- Marketing cookies: Used to display relevant advertisements and offers.
7.2 Cookie Controls
You can block or delete cookies by changing your browser settings. Note that disabling essential cookies may prevent some key features of l89 from working correctly.
8. User Rights
l89 respects every user's right to data privacy. You have the following rights:
8.1 Right to Access Your Information
You can find out what information l89 holds about you at any time. Log in to your account to view your profile, or contact support for full details.
8.2 Right to Correct Your Information
If any information stored about you is incorrect or incomplete, you may request a correction. The l89 support team will update your information after appropriate verification.
8.3 Right to Delete Your Information
In certain circumstances you may request that your personal information be deleted. However, financial transaction records and information subject to legal obligations must be retained for a defined period.
8.4 Right to Object to Processing
You may object to your information being used for marketing purposes and opt out of promotional communications at any time.
9. Protection of Minors
All services on l89 are intended solely for individuals aged 21 and above. We do not knowingly collect any information from minors.
Age is verified during the registration process. If a user is found to be under 21, their account is immediately closed and any collected information is deleted. If a parent or guardian suspects that their minor child has registered on l89, please contact support without delay.
10. Changes to This Policy
l89 reserves the right to amend this privacy policy as needed. Any changes will be published on this page and the "Last updated" date at the top of the page will be revised accordingly.
For significant changes, registered users may be notified by email or in-app notification. Continued use of the platform after any change means you have accepted the updated policy. We therefore recommend checking this page regularly.
To learn more about l89, visit our About Us page, which contains full details about the platform's operations and commitments.
11. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact the l89 support team:
- Live Chat: 24/7 directly through the platform — in Bengali and English
- Email: [email protected]
Our team will process any privacy-related request as quickly as possible. For general questions, you can also visit our FAQ section, where many common questions are answered.