For ages 21+

l89 Responsible Gambling

Enjoy entertainment within your limits — l89 gives you all the tools you need to manage your own gambling habits. Making sure gambling does not become a problem is our responsibility.

Safe Environment 24/7 Support Self-Control Tools

Gambling is entertainment, not a burden

l89 believes that online betting and casino games are a form of entertainment — but they stay healthy only when the player remains aware and in control.

Even before registering on l89, we want every user to understand that playing here is entirely optional and for entertainment purposes. There is no guarantee of recovering money lost in betting or at the casino — this is always important to keep in mind. Reading l89's terms and conditions will give you full details on how our platform operates and what your rights and responsibilities are as a user.

Responsible gambling means setting your own budget, deciding on time limits, and never betting to ease financial pressure or escape emotional distress. Before you play, set aside a specific amount that you can afford to lose without it affecting your daily life.

If you are concerned about your gambling habits or have any questions, l89's FAQ section has answers to many common questions. Beyond that, you can reach our support team at any time.

Age limit: 21+

21+

Strict age limit policy

All casino and betting activity on l89 is strictly for individuals aged 21 and above. Providing accurate age verification details at registration is mandatory. If any minor uses your device, keep your account secure and do not share your password. Ensuring the safety of minors is each account holder's personal responsibility.

Tools to keep yourself in control

l89 puts several tools in your hands — so you can set your own playing limits, time, and budget yourself.

Deposit Limit

Set a daily, weekly, or monthly deposit amount. Once the limit is set, you cannot deposit beyond that amount — so there is no risk of going over your budget.

Session Time Limit

Decide in advance how long you will play in one session. Once the set time is up, l89 automatically prompts you to take a break.

Self-Exclusion

If you feel you need a break, you can temporarily close your account for a set period. Options range from seven days to long-term exclusion.

View Your Spending History

From your account dashboard you can view your total deposits, bets, and withdrawal history — so you always have a clear picture of your spending.

Loss Limit

If you do not want to continue betting after losing a certain amount, set a loss limit. Once the limit is reached, the session will end automatically.

Reality Check

At set intervals, l89 will remind you how long you have been playing. This brief pause helps you stay aware.

Recognise the signs of a problem

If you notice any of the following in yourself, seek help promptly — ignoring them can make the situation harder to manage.

Repeatedly playing to try to win back lost money and being unable to stop.
Using savings, taking loans, or borrowing money from others to bet.
Lying to or hiding your gambling from family or friends.
Seeing betting as the only way to relieve stress or escape emotional pain.
Neglecting work, studies, or family responsibilities to spend time gambling.
Repeatedly trying to stop gambling but failing and feeling restless.
No longer feeling the same excitement unless betting larger and larger amounts.

Habits for safe gambling

A few simple habits will keep gambling enjoyable at all times.

Set a fixed budget before you play and do not go beyond it.
If you lose money, do not place more bets trying to recover it.
Allocate a fixed amount of time each day or each session and stick to it.
Never gamble under the influence of alcohol or when you are under stress.
Take regular breaks and spend time on other activities outside of gambling.
Talk openly with family and friends — that is the first step toward getting support.

How to activate self-exclusion

If you want to take a break, contact l89's support team — the whole process is simple and completely confidential.

Self-exclusion means voluntarily deactivating your account for a set period or permanently. During this time you will not be able to log in, make deposits, or place bets. l89 fully respects this decision and keeps your information secure. Our privacy policy explains in detail how your personal data is handled during self-exclusion.

Even after the self-exclusion period ends, your account does not reactivate automatically — you will need to contact the support team directly to reactivate it. This extra step is intentional, so the decision to return is made with care.

Where to get help

Seeking help before a problem grows is the wisest course of action. Rather than facing it alone, reach out to people around you and to professional support.

l89 Support Team

24/7 Live Chat Get instant help at any time — in Bengali and English.

Email Support You can send detailed matters by email — available 24/7. [email protected]

Completely Confidential Your conversations are kept fully safe and private.

Family and Friends

Talk openly with the people close to you. Support from family is the most effective form of help. Acknowledging your problem is already half the solution.

Professional Counsellors

Getting professional help from a mental health counsellor is now much easier. Mental health services in Bangladesh are steadily becoming more widely available.

Support Groups

Joining a support group made up of people facing the same problem has helped many. Sharing experiences with one another builds strength.

Emergency Support

If you feel the situation is getting out of your control, do not delay — seek advice from a mental health professional right away. Asking for help is a sign of strength.

l89's commitment

l89 never runs any advertisement or promotion targeting minors or vulnerable individuals. Every promotion includes a responsible betting message.

Our system can automatically detect unusual betting patterns. If signs of harmful gambling are observed on any account, our team reaches out to that user. This is not a penalty — it is an expression of care for you from our side.

We believe transparency is the foundation of responsibility. To learn more about us, visit our about us page — it sets out in detail who l89 is, what we stand for, and our commitment to our users.

Remember: you can always start playing again after stopping, but lost time and financial damage are not so easily recovered. So make every decision with care.

Responsible Gambling FAQs

Answers to frequently asked questions about responsible betting.

Contact our support team via l89's 24/7 live chat or email. Let them know how long you want the exclusion to last and the team will act promptly. Once self-exclusion is active, you will not be able to use your account during that period.

Reducing a limit takes effect immediately. However, increasing a limit involves a waiting period, so that the decision is considered carefully and no one raises their limit on impulse.

Start by speaking with them with empathy — listen without blame or criticism. If needed, help them seek professional counselling. You can also inform l89's support team — we can take action regarding the account in question.

No. All casino and betting activity on l89 is strictly for individuals aged 21 and above. Accounts are not approved without age verification. Any account opened using false information will be permanently closed.

No. Betting or casino games should never be considered a reliable source of income. It is entirely a form of entertainment where winning and losing are both possible. Anyone who treats betting as a primary income source is showing signs of a problem.

Any balance in your account before self-exclusion begins remains safe. For details on withdrawal arrangements during the exclusion period, contact our support team via live chat or email.